APL, the container shipping arm of Singapore's Neptune Orient Lines (NOL), had average on-time performance on the transpacific of 95 per cent, missing on-time rating on 12 of 237 port calls to the US west coast.
"Schedule reliability is the cornerstone of customer service in container shipping," said APL president Eng Aik Meng in a statement, measured in a much reduced arrival window than other carriers who ranged from 12 to 24 hours. "While we're pleased with our performance in 2010, we won't be satisfied until we're 100 per cent on-time."
Of the five routes deployed by APL-operated vessels only its South Asia Express (SAX) service calling at Singapore, Hong Kong, Shenzhen-Chiwan, and San Pedro measured the highest rate of reliability with 51 calls out of 52 on-time, a 98 per cent success rate.
Its Pacific South 1 (PS1) and Pacific South 2 (PS2) which ply North American consumer markets with products from Asian manufacturing centres were 96 per cent on-time, Pacific South 5 (PS5) was 93 per cent, and Pacific Coast Express (PCE) was 90 per cent on-time.
APL is a global container shipping business offering more than 60 weekly services and more than 500 calls at more than 140 ports worldwide.
(Source:http://www.schednet.com)
